Client Manager at Webhelp Enterprise



Client Manager at Webhelp Enterprise

Experienced Client Manager wanted 

You are the strong, new partner we need for our global customer. You understand like no one else how to translate the customers wishes to realistic operational processes and results. You succeed by utilizing your ability to connect and communicate and a practical approach to solving problems and running operations. Optimising customer experience sound like fun to you? We are looking for someone with a clear vision and ability to critically look at established projects. Does this describe you perfectly? Then keep reading! 

What will you be doing? 

You will be the client manager in an international, dynamic and informal organization. You will be the leader of a team of more than 50 highly qualified and energetic people! The team consists of team managers, second line project specialists and first line brand ambassadors. You will be responsible for the entire customer project, both commercially, financially and operationally. You will work closely with the global team and the client to drive performance improvement and predictability. 

You are the connecting link between our client and the internal customer team within Webhelp . The partnership between Webhelp and our clients is vital, since we do a lot more than just provide services. We are embedded in our clients value chain and bear the responsibility of the full Customer Experience and - Journey on our client’s behalf. This is a complex situation, requiring you to be able to act and work in an operational, tactical and sometimes strategic setting.  

Who are we? 

Webhelp is Europes leading and one of the fastest growing global providers of outsourced Customer Experience Solutions for the worlds leading brands. We offer the customers of our clients the very best services, working in partnership with our clients to drive the optimisation of the customer journey. Our Brand Ambassadors offer 24/7 technical support for products such as smartphones and television sets, but also assist our clients with challenges pertaining to administration and sales. 

“Merhaba, Bonjour, Guten Tag”, you may be greeted in 20 different languages by colleagues with many different international backgrounds. All of us are different, but together we are a vital part of Webhelp and the journey we are on with our clients.  

Expected results: 


  • Contact centre management: You will be ultimately responsible for monitoring and improving KPI’s, processes and the Webhelp Way of Working.  
  • Tactical and strategic management: applying structure and focus to complex client projects. 
  • You should be able to separate the principal from the minor issues and be able to start a conversation with the client if new developments are necessary. For this you will be required to deliver vision and solutions and develop a plan.  
  • People management: you are a part of the team and know exactly what is going on. You look after needs of both client and co-workers and find a balance between the two. You do not delegate, but facilitate and are able to be a leader and a coach at the same time; that is what we believe in.  
  • Project management: You are able to perform pragmatic- and project-based work. You connect your entire project team through good communication and presentation because you take care of clear follow-up and planning. 


  • Account management: You are a relationship manager who knows what it means to be the face of Webhelp. You inform the client of what we can provide to realize the best Customer Experience in combination with the client’s goals. Partnership is the main focus for this position within our organization.  


  • You take action with regard to the ‘profit’ and ‘loss’ of the client and have sound knowledge of and experience working with budgets and financial targets.  
  • The drawing up of correct management information, cost calculation and other calculations pertaining to the (required) service. You report on this information to the Operations Manager. 

What work environment can we offer? 

Who better to tell you about the work environment and business operations than our own co-workers? Check the vision and values and testimonials of our co-workers on our website:

What can you offer us? 

  • For this position the qualities that are considered of greatest importance are: entrepreneurship, natural leadership abilities, commercial insight, financial abilities, account management, project management and operational management; 
  • Thinking- and working level of at least Dutch HBO schooling level (higher education comparable to a college education); 
  • At least 5 years’ experience in a similar position within B2B and B2C environments, preferably in the call centre or account management sector; 
  • You excel at presenting yourself at different levels and have strong communicative capabilities; 
  • You are capable of directing the procedural operations and direct your team accordingly; 
  • You are creative and know how to get your team motivated for your innovative ideas; 
  • You perform well under pressure and don’t fear ‘ad hoc’ changes 
  • You are fluent in both Dutch and English 

What we offer in return: 

  • Freedom to determine the details of your job for yourself; 
  • A working environment as described above: international, innovative and enterprising; 
  • Wages at market rates; 
  • 25 days of vacation time, based on a full-time contract; 
  • Many enjoyable parties among others around Halloween, Christmas and summer BBQ’s. 


Apply directly by clicking the Apply Now button! If you have any questions, please feel free to contact our recruitment team. 

Our application procedure

Job application
Your application is successful, nice that you want to join our team! We will review your application and contact you as soon as possible.
Online assessment
Do not panic! This assessment will help you and us to see where you fit best within our organization.
First meeting
We would like to meet you in person and we are curious if you fit within our team.
Contract proposal
You have left a good impression, we want to make you an offer that you can not refuse.
Congratulations! You are joining our team, welcome to Webhelp Enterprise!