Experienced Client Manager wanted
You are the strong, new partner we need for our global customer. You understand like no one else how to translate the customers wishes to realistic operational processes and results. You succeed by utilizing your ability to connect and communicate and a practical approach to solving problems and running operations. Optimising customer experience sound like fun to you? We are looking for someone with a clear vision and ability to critically look at established projects. Does this describe you perfectly? Then keep reading!
What will you be doing?
You will be the client manager in an international, dynamic and informal organization. You will be the leader of a team of more than 50 highly qualified and energetic people! The team consists of team managers, second line project specialists and first line brand ambassadors. You will be responsible for the entire customer project, both commercially, financially and operationally. You will work closely with the global team and the client to drive performance improvement and predictability.
You are the connecting link between our client and the internal customer team within Webhelp . The partnership between Webhelp and our clients is vital, since we do a lot more than just provide services. We are embedded in our clients value chain and bear the responsibility of the full Customer Experience and - Journey on our client’s behalf. This is a complex situation, requiring you to be able to act and work in an operational, tactical and sometimes strategic setting.
Who are we?
Webhelp is Europes leading and one of the fastest growing global providers of outsourced Customer Experience Solutions for the worlds leading brands. We offer the customers of our clients the very best services, working in partnership with our clients to drive the optimisation of the customer journey. Our Brand Ambassadors offer 24/7 technical support for products such as smartphones and television sets, but also assist our clients with challenges pertaining to administration and sales.
“Merhaba, Bonjour, Guten Tag”, you may be greeted in 20 different languages by colleagues with many different international backgrounds. All of us are different, but together we are a vital part of Webhelp and the journey we are on with our clients.
What work environment can we offer?
Who better to tell you about the work environment and business operations than our own co-workers? Check the vision and values and testimonials of our co-workers on our website: https://www.workatwhenterprise.com/en/our-team
What can you offer us?
What we offer in return:
Apply directly by clicking the Apply Now button! If you have any questions, please feel free to contact our recruitment team.