Brazilian Portuguese Customer Service Representative
Are you native Brazilian, fluent in Portuguese both in writing and speaking and resident in Twente (with a valid Dutch work permit)? Are you a tech enthusiast? Do you enjoy helping people out with questions about (technical) products and services? In that case you are the Brand Ambassador that we are looking for!
What will you be doing?
We proudly support multiple clients that outsource their customer support to Webhelp Enterprise! As a Brand Ambassador you will receive questions about products and services related to lighting products in house and outside, for both businesses and customers. You will be helping customers with questions coming in via telephone, e-mail or chat. This results in your work being very diverse and you will never experience a boring moment! You will receive training to assure you have all the knowledge and skills needed to be a good Brand Ambassador.
What do we ask of you?
You feel comfortable working in a dynamic, international environment. You can stay calm, even when the customer does not. You have effective communication skills and are customer-oriented. You are capable to identify the customers needs and anticipate on this.
In addition, we ask the following:
- Speaks and writes Portuguese (Brazilian) fluently and English on a good level
- At least MBO (vocational) work and knowledge level
- You are available to work at least 20 hours a week
- Availability for 2 evenings and Saturday (every other week)
- Strong interest in technology and developments in this field
You will work in an international environment with a strong focus on employee satisfaction, as we believe our people are the centre of our right of existence.
Furthermore, we offer:
- A salary based on the CAO Facility Contact Centre
- 25 paid holidays per year based on a full-time contract
- Training to keep your knowledge and skills up-to-date
- GROWTH roles and a TALENT platform to offer you the chance to develop yourself
- Awesome Halloween and Christmas parties, Summer BBQs and other activities that you do not want to miss!
Apply directly by using the application button, we are looking forward to meeting you!
Still not completely convinced or just curious? Feel free to contact us, we would love to answer your remaining questions.