Team Manager Customer Support

Enschede

Staff

Team Manager Customer Support

"Bonjour comment puis-je vous aider?"
"Guten Morgen, wie kann ich Ihnen helfen?"
"Dobré ráno, jak vám mohu pomoci?"
"Bună dimineața! Cu ce ​​vă pot ajuta?"

You don't panic about the above? Great! You don't need to know all languages, but you are interested in people from all over the World?

Then our strong suggestion is to read further!

We are looking for a customer service oriented leader.
If you think you have a talent and passion for developing, managing and coaching a multi-lingual team of about 15-25 Brand Ambassadors, and work in an environment that embraces change, cultivates service excellence, productivity, empowerment, teamwork and high self-esteem, then this might be the opportunity you are looking for in your next steps to grow in the world of Customer Service. 

Who are we?
Webhelp Enterprise is an International Contact Center in which developments take place constantly. We are proud of our informal working atmosphere and our core values. 
We are currently working on expanding our services and starting up new projects. We therefore need you to provide operational leadership to one of our International client teams.

Our ideal candidate:

  • Is passionate, energetic and enthusiastic about customer service.
  • You have a flair for leadership and an ability to motivate others.
  • You have experience of working in a contact center or customer service environment.
  • You have an understanding of KPI's, SLA's, NPS and can manage your teams performance and quality of work.
  • Ability to be efficient, organized and work well under pressure. Capable of adapting quickly in fast changing environments.
  • Strong communication and analytical skills.
  • Practical knowledge of Microsoft Office programs, especially Excel.
  • Availability and willingness to work shifts, alternative shifts between 08:00-20:00 (Monday to Friday)
  • Enjoy working with a large group of amazing colleagues
  • Advanced English writing and speaking, and any additional language is a strong plus.

What we offer:

  • Competitive salary
  • A challenging role, with the potential of personal and professional growth within the Webhelp Network.
  • A warm, social and informal workplace.
  • Social events like Halloween, Christmas and Summer Barbeques.

Are you convinced that you are the Team Manager we are looking for? Apply now!
Do you still have questions? Please contact us for further information!

Our application procedure

Job application
Your application is successful, nice that you want to join our team! We will review your application and contact you as soon as possible.
Online assessment
Do not panic! This assessment will help you and us to see where you fit best within our organization.
First meeting
We would like to meet you in person and we are curious if you fit within our team.
Contract proposal
You have left a good impression, we want to make you an offer that you can not refuse.
Follow-up
Congratulations! You are joining our team, welcome to Webhelp Enterprise!