German Customer Service Representative


German Customer Service Representative

Guten Morgen Sie sprechen mit Digi-Key. Was kann ich für Sie tun?

Did you understand what you just read? Well, then we are looking for you!
Do you like precision work, are you accurate and efficient? Do you like going home with a smile knowing that you helped people today? Do you like a challenge? Are you fluent in German and English? We could use your skills, because we are looking for Customer Representatives at Webhelp Enterprise! 

What will you do?
As a Brand Ambassador you will work for Digi-Key (one of the fastest-growing electronic component distributors in the world) a dedicated client at Webhelp Enterprise. Digi-Key is specialized in distributing and supplying electronic components mainly Business-to-Business. Here in Enschede we are supporting most of the European customers in eight different languages and we are proud of it! The orders will come by e-mail, phone, chat or fax. 

You will be mainly doing: 
- Answering questions related to the orders;
- Finance related questions of the placed orders;
- Advising customers placing the orders;
- Aftersales questions towards the customers.

Who are we?
Webhelp Enterprise provides a high quality of service to consumers for our clients all over Europe, especially for high quality electronics. Our Brand Ambassadors offer Technical Support to for example monitors, televisions, camera’s, network equipment, toys and many more. We also offer administrative and sales support for our clients.

What does the team look like?
Digi-Key is a small but dedicated team. You will be working with colleagues from all over Europe. The atmosphere in the team is informal, close and familiar. Colleagues turn into friends and, if you know more people who are looking for a challenge, friends turn into colleagues!

What can we offer you?

- TALENT platform with about 80 e-learnings;
- Skills4Life program where you learn skills for different roles;
- Pensionplan;
- Collective discount on some health insurances.
- Match: let friends apply and when hired, you will receive a 450 euro bonus.

Extra discount
- Discount on Internet, TV and Calling subscription;
- Discount on a gym subscription;
- Discount on luxury products and toys.

Enjoyable work environment
- We celebrate Brand Ambassador week and have fresh fruit available in our canteen.
- With all the different party’s that we also organize a yearly Summer BBQ, Halloween party and a glamorous Christmas Event!

What do you have to offer us?

- You fit in an international environment where not a day is the same;
- You are fluent both in German and English, speaking and writing;
- You have great communication skills and are motivated to provide the best service;
- You have at least an MBO (vocational higher professional education) or work equivalent;
- You are available 30 hours a week minimum;
- General computer skills like Word, Outlook, etc.;
- You have an interest in technology and latest developments in technology.

In exchange for all, we offer you:
- An international working environment, where employees and fun are always central;
- A salary based on collective agreement facility contact center;
- 25 vacation days per year;
- We will provide training, to keep your knowledge up to date;
- We offer growth roles, to grow in the company and yourself;
- Great company parties with Halloween, Christmas and yearly BBQ that you don’t want to miss!

Apply directly by using the application button, we are looking forward to meeting you! Still not completely convinced or just curious? Feel free to contact us, we would love to answer your remaining questions.

Our application procedure

Job application
Your application is successful, nice that you want to join our team! We will review your application and contact you as soon as possible.
Online assessment
Do not panic! This assessment will help you and us to see where you fit best within our organization.
First meeting
We would like to meet you in person and we are curious if you fit within our team.
Contract proposal
You have left a good impression, we want to make you an offer that you can not refuse.
Congratulations! You are joining our team, welcome to Webhelp Enterprise!